Sieton Auto Launches 24/7 Multilingual After-Sales Support for Overseas Dealers

The new support desk covers English, Russian, Arabic and Spanish, helping overseas partners resolve parts, documentation and technical questions around the clock.

Sieton Auto has launched a 24/7 multilingual after-sales support service for its overseas dealer network, covering English, Russian, Arabic and Spanish across phone, email and instant messaging channels.

The dedicated support team assists dealers with spare parts inquiries, export documentation clarification, vehicle technical questions, and warranty claim processing, with a target first-response time of under two hours.

“A vehicle sale does not end at the port,” said Sieton Auto’s customer service director. “Dealers need a partner who answers the phone at 2 a.m. local time, and that is exactly what this desk is built for.”

The service also includes a curated spare-parts catalog for the most frequently exported models, with express shipping of common wear-and-tear components to regional warehouses.

All active Sieton dealer partners receive access to the support desk automatically, with no additional service fees during the first year of cooperation.